How and when refunds are processed if you're not satisfied with an order.
At Radiant Laundry, we are committed to ensuring our customers’ satisfaction with every order. We understand that circumstances can change, and we want to be transparent about how refunds work — including your rights and responsibilities as a cardholder.
How Refunds Are Processed
Refunds will be issued only through the Original Mode of Payment used for the transaction, to ensure secure processing. Funds are returned directly to the account originally used to pay.
Processing Timeline
Refund processing times can vary depending on your credit card’s issuing bank. Typically, a refund will be processed within 10 to 45 days. This timeframe accounts for the banking procedures required to return funds to your account.
Customer Support
We handle every refund request with efficiency and fairness. If you have questions or need assistance, please contact our customer service team — our goal is to make sure your experience with Radiant Laundry meets your expectations.
Phone: 04-2643232 · Email: info@radiantlaundry.ae · Hours: Mon – Sun, 9:00 AM – 10:00 PM
Your First 3 Orders
Get 30% off your first 3 laundry orders — free pickup & delivery included across Dubai.