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All Frequently Asked Questions

Use the app to enter your address and set pickup and drop-off times that suit you best. Our driver will bring you our color-coded bags for you to fill. Each type of bag has a different type of service such as Homecare, Wash & Fold, Clean & Press, Shoe & Bag Care, and Press Only. We will pickup and drop-off your items based on your order requirements.

We provide services for all your laundry needs. This includes dry cleaning, wet cleaning, hand washing, bulk washing, air drying, steam pressing, ironing, tumble drying, stain removal and everything in between!

Just have your clothes ready. Our driver will bring a Radiant bag pack to place your loose clothes in. Check the services that you need on our app, our driver can help you set up your bags for the first time.

Our regular turn around is 48 hours. You can select next day delivery for a 60% surcharge on the fees.

Not necessarily. You can leave your bag of laundry outside your home by the door. You can also leave your items with your doorman. Most of our customers are comfortable with laundry left at their doorstep, UAE is very safe, so you wouldn’t need to worry as we never had theft issues.

Not at all! Our laundry experts will separate the clothes according to color, material and cleaning method.

Your pickup and drop-off location has to be the same.

Yes, you can simply cancel an order and place a new one at your desired time, provided that your first order has not been picked up yet.

You will receive a "Pickup failed" notification from our app which will allow you to schedule a new pickup.

Yes, you can cancel your order before it has been picked up.

When placing an order, you are not required to add the amount of laundry you want to send. All you have to do is order a pickup through the app, and leave as many bags of laundry as you want for cleaning.

We operate in Dubai and Sharjah. To see a list of areas we service please visit our Service Areas page.

All you need to do is download the app and sign-up using WhatsApp or your phone number & e-mail.

Our laundry experts will be choosing one of our 45+ cleaning programs, which are suitable for different types of fabrics. Our textile cleaning experts are trained to carefully read each item’s care instructions and decide on the cleaning program. But if you want to tell us about an expensive garment or a special item, you can add your special requests on the app and the team will take your remark into account.

For dry cleaning items, our specialist dry cleaners use the highest quality equipment and industry-leading stain removal products. We cannot promise all stains will be removed, but we do promise we will do our best. Let us know in the app or tell our driver which items have stains you would like us to pay attention to.

Yes, we can, all clothes avoid high temperature dryer and go through our unique Air-Dry process. Air dried clothes last longer and maintain texture for 30-50% longer than when put through machine dryers.

We cannot process fur, or any articles containing hazardous materials or that have been soiled in blood. Curtains are fully supported — see our dedicated Curtain Cleaning service for take-down, cleaning and re-hang. Our team will inform you as soon as possible of any item that cannot be cleaned and we will return it hung or folded, but uncleaned. If Radiant receives and can process any of these items, they will be dealt with on a case-by-case basis and standard turnaround times do not apply.

All clothes are processed at the Radiant state-of-the-art facility (owned & operated). We do not outsource the cleaning of your clothes. After years spent in R&D, scouring the world’s best laundries, the Radiant team’s quest to provide the best laundry service is now a reality.

Yes, We Have a Team Specialized in Wedding Dresses and All Other Types Of Dresses.

It depends on the type of service. When sending us your items in the Wash & Fold bag, your clothes will not be mixed with anyone else's. When sending us items using Clean & Press, your items will be matched with others that require the same cleaning program. Our steam pressing process uses high heat, which is widely used in the textile industry to help reduce germs and bacteria on fabric.

We only use eco-friendly detergents that are biodegradable and dermatologically tested. Our detergents are also tested and proven to be safe for babies.

No, sorry! We only use eco-friendly detergents that are dermatologically tested to be excellent and safe for the skin.

If our team identifies certain materials that we cannot process, we will send you a notification and return the item to you unprocessed.

We currently don't process leather, or any pet items (such as beds and dog clothes).

Our laundry experts know the best cleaning programs for all types of garments and materials, including which items require cold water washing and which ones require specialized programs.

The current turnaround time for Basic Cleaning is four days.

Subject to assessment. Services such as Sole Replacement, Heel Tips Replacement, Major Gluing and Stitching are not currently available.

Light Restoration includes Basic Cleaning, Minor Glue Work, Light Stitching, Light Color Restoration and Weather Protection.

Subject to assessment. For shoes that are at the end of their first life, Radiant offers Heavy Restoration which includes Major Color Restoration, Glue Work, Stitching, Icing and Weather Protection.

No, sorry! Our skilled technicians assess the type of sole and shoe before deciding whether it can undergo safe and effective Icing. Radiant will always gain your approval before proceeding with Icing.

Absolutely not! We do not put any shoes inside a washing machine. Radiant's skilled shoe technicians use specialized wet cleaning and dry cleaning methods to give your shoes a second life.

We have a minimum order value of AED 100.

Radiant's servers do not store your credit card details. Payments are processed using a secure checkout. All information is encrypted using SSL as per the industry standard.

An itemized receipt will be sent to your e-mail once your items have been sorted at our facility.

When placing an order you can request to either be charged through credit card or Apple Pay. Once your items have been sorted at our facility, your card will be billed and an itemized receipt will be sent to the email we have on file for you.

We will need 5-7 days to internally investigate how this happened, and if we are unable to identify where the item went missing we will reimburse you as per our T&C's.

We will need 5-7 days to internally investigate how the item got damaged. For most damages we have rectification methods but in case we are unable to rectify the issue and we are at fault, then we will reimburse you as per our T&C's.

We are liable for damages when the damage happens due to the fault of Radiant, whether a human error or a process error. The amount can be transferred to your bank account or added to your Radiant account as credit.

Radiant is liable up to 15x the cost of cleaning for any damages or missing items. This is more than the standard set by the DED (Dubai Economic Department).

If you are not happy with the cleaning result for whatever reason, please reach out to our customer care team who will arrange to have your items picked up and recleaned at no additional charge.

If you are not happy with the ironing result for whatever reason, please reach out to our customer care team who will arrange to have your items picked up and re-pressed at no additional charge.

Can't Find Your Answer?

Our customer care team is here to help you. Pickup requests accepted 24/7 via the app. Customer support available 9:00 AM – 9:00 PM, 7 days a week.

WhatsApp Us
971545013232
Call Us
04-2643232
Email Us
info@radiantlaundry.ae
 Contact Support
50K+
Orders Completed
55+
Years in Dubai
48h
Turnaround
4.8★
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